Frequently Asked Questions
All of our cottages are located in incredible locations throughout Western North Carolina. Some are located in gated communities and all have access to extra amenities. Please contact your reservationist for more detailed information on specific cottages.
What methods of payment do you accept?
We accept MasterCard, Visa, Discover, and American Express. If you’d prefer to pay with a personal check, please arrange for your check to arrive at our office at least two weeks before your check-in date. To reserve your cottage use the “Book Now” feature of the website or call us. A security deposit may be required, depending on the terms of the agreement between the homeowner and Sundog Vacation Rentals. We charge the remaining/full balance due for the reservation on the morning of check-in, and we will provide you with a receipt at your check-in.
Guests assume responsibility to care for cottage, furnishings, and amenities. You will be charged for any damages, breakage, and loss —excluding normal wear and tear — on your final statement.
*Rental rates do not include tax, pet fees, cleaning fees, or special request items.
What if I have to modify or cancel my reservation?
Modifications and cancellations are allowed 2 weeks prior to the date of check-in. If canceled within the 2-week window, our policy states that you will be charged for at least one night’s stay and may or may not include other taxes and fees.
When and where do I check-in?
Guests will need to begin their vacation at the Sundog Vacation Rentals’ Check-in Office. Check-ins are welcome beginning at 3 p.m.; to request an earlier check-in time, please call 877-SUNDOG1. Directions to our check-in office and other information will be sent via email prior to check-in.
When and where do I check-out?
Check-out time is by 11 a.m. on your day of departure. Keys are to be left on the kitchen counter of your rental or at the check-in office.
All trash must be bagged and placed in the proper receptacle and all linens and towels should be placed in the bathroom. A $50 Fee will be charged if trash is not properly discarded in the receptacle. There will be a charge of $25 for any lost keys.
Can I get cell service on-premises?
Cell service is very limited in the mountains (Call 877-SUNDOG1 for more details). Phone limitations differ per each rental, some include unlimited long distance. You can ask your reservationist about your specific property. For guests staying in Bear Lake Reserve, a landline is available in the Greeters Cottage.
Do you have access to the internet?
Wireless internet is available at all rental properties. Wifi is also available at the Sundog Vacation Rental Check-in Office during normal business hours.
Are TV and DVD available?
Most properties have Satellite/Cable TV and DVD players. Ask your reservationist about your specific rental.
Can I bring my boat?
Please contact us before bringing your boat. While it is not always possible, we will do our best to accommodate you.
Do you have boats for rent?
If you are staying in a property on Bear Lake Reserve, you are permitted access to rent various boats and water sport items from the Marina at the Bear Lake Reserve Lake Club. Please call the Lake Club at (828) 293-7414 for more information on rental prices and reservation times.
How much is the processing fee?
The processing fee is approximately 5% of the total price of your rental rate, cleaning fee, and resort fee (if applicable) before the NC sales tax rate is applied.
Can I swim in the lake?
You are welcome to swim at your own risk, but no jumping from the dock. There is no lifeguard on duty.
Do you accommodate smoking?
All of our properties including homes in Bear Lake Reserve and Sundrops On Caney Fork are non-smoking facilities. If smoking occurs within a property, guests will receive a $250 fine, plus any additional costs for cleaning or damage.
How do I get to the Sundog Vacation Rentals Check-in Office?
The address of the Sundog Vacation Rentals Check-in Office is:
702 W. Main St.
Sylva, NC 28779
Call Us at 877-SUNDOG1. Our office hours are: