• What methods of payment do you accept?

    We accept MasterCard, Visa, Discover, and American Express. If you’d prefer to pay with a personal check, please arrange for your check to arrive at our office at least two weeks before your check-in date. To reserve your cottage use the “Book Now” feature of the website or call us. A security deposit may be required, depending on the terms of the agreement between the homeowner and Sundog Vacation Rentals. We charge the remaining/full balance due for the reservation on the morning of check-in, and we will provide you with a receipt at your check-in. Guests assume responsibility to care for cottage, furnishings, and amenities. You will be charged for any damages, breakage, and loss —excluding normal wear and tear — on your final statement. *Rental rates do not include tax, pet fees, cleaning fees, or special request items.

  • What if I have to modify or cancel my reservation?

    Modifications and cancellations are allowed 2 weeks prior to the date of check-in. If canceled within the 2-week window, our policy states that you will be charged for at least one night’s stay and may or may not include other taxes and fees.

  • When and where do I check-in?

    All of our vacation homes offer fully remote and secure check-in. Check-ins are welcome beginning at 3 p.m.; to request an earlier check-in time, please call us, 877-SUNDOG1. Detailed directions to your rental will be sent via email prior to check-in.

  • When and where do I check-out?

    Check-out time is by 11 a.m. on your day of departure. Please follow the specific departure instructions provided for your rental. If you can't find the detailed instructions, please call us for assistance.

  • Can I get cell service on-premises?

    Cell service is very limited in the mountains (Call 877-SUNDOG1 for more details). Phone limitations differ per each rental, some include unlimited long distance. You can ask your reservationist about your specific property. For guests staying in Bear Lake Reserve, a landline is available in the Greeters Cottage.

  • Do you have access to the internet?

    Some of our vacation homes do not have Wi-Fi. Some have Wi-Fi but not at speeds sufficient for streaming content. This information is listed in the description of the homes to ensure guests are aware ahead of time. Wi-Fi is also available at the Sundog Vacation Rentals office in downtown Sylva during normal business hours.

  • Are TV and DVD available?

    Most properties have Satellite/Cable TV and DVD players. Ask your reservationist about your specific rental.

  • Can I bring my boat?

    Please contact us before bringing your boat. While it is not always possible, we will do our best to accommodate you.

  • Do you have boats for rent?

    If you are staying in a property on Bear Lake Reserve, you are permitted access to rent various boats and water sport items from the Marina at the Bear Lake Reserve Lake Club. Please call the Lake Club at (828) 293-7414 for more information on rental prices and reservation times.

  • How much is the processing fee?

    The processing fee is approximately 5% of the total price of your rental rate, cleaning fee, and resort fee (if applicable) before the NC sales tax rate is applied.

  • Can I swim in the lake?

    You are welcome to swim at your own risk, but no jumping from the dock. There is no lifeguard on duty.

  • Do you accommodate smoking?

    All of our properties including homes in Bear Lake Reserve and Sundrops On Caney Fork are non-smoking facilities. If smoking occurs within a property, guests will receive a $250 fine, plus any additional costs for cleaning or damage.

  • How do I get to the Sundog Vacation Rentals Check-in Office?

    The address of the Sundog Vacation Rentals Check-in Office is:

    702 W. Main St.
    Suite 200
    Sylva, NC 28779

  • Other Questions?

    Call Us at 877-SUNDOG1. Our office hours are:
    Mon-Fri 9am-6pm
    Sat-Sun 10am-6pm

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