FAQ

Frequently Asked Questions

All of our cottages are located in incredible locations throughout Western North Carolina. Some are located in gated communities and all have access to extra amenities. Please contact your reservationist for more detailed information on specific cottages.

What is Sundrops on Caney Fork?

Located 4 miles from Western Carolina University and 15 minutes to historic downtown Sylva, Sundrops On Caney Fork is the #1 amenitized community in Cullowhee, North Carolina. The private clubhouse offers a covered pavilion complete with fireplace, outdoor kitchen, large dining area, and restroom facilities. The indoor clubhouse area boasts upscale furnishings, a television complete with media library, and an additional kitchenette and dining space. All of these amenities overlook a resort-style infinity-edge pool and hot tub area with unobstructed scenic vistas of the Caney Fork Valley. Guests also enjoy access to the fitness center on the lower level. The community is pedestrian-friendly with walking trails through the meadows and by the water. Try your luck trout fishing on the banks of the Caney Fork Creek, but don’t forget to pick up your NC fishing license!

What is Bear Lake Reserve?

Bear Lake Reserve is a master-planned gated community on Bear Creek Lake. The resort offers a clubhouse, restaurant, bar, pools, hot tubs, fitness center, children’s play area, theater, and marina. The clubhouse includes an on-site activities director with many programs for children as well as adults. The restaurant has great burgers, sandwiches and gourmet dining with an expansive wine selection, local beers and a large bar with lounging area and ample indoor and outdoor seating to enjoy the lake views. There are multiple heated pools, hot tubs and a slide for children. The fully outfitted fitness center has a sauna, steam room, and locker room with showers. The state of the art 20 seat theater is stocked with DVDs or bring your own. The children’s play area is stocked with toys, games, TV and video games. The library offers a quiet secluded place to kick back and catch up on some reading.

The clubhouse is 20 minutes from the main entrance of Bear Lake Reserve on the main road. Yellow reflectors on the road to the clubhouse are useful for navigating the resort in the dark.

Please contact the Bear Lake Reserve pro shop if you have any questions about the golf course or golfing rates: (828) 293-7414.

What methods of payment do you accept?

We accept MasterCard, Visa, Discover, and American Express. If you’d prefer to pay with a personal check, please arrange for your check to arrive at our office at least two weeks before your check-in date. To reserve your cottage use the “Book Now” feature of the website or call us. A security deposit may be required, depending on the terms of the agreement between the homeowner and Sundog Vacation Rentals. We charge the remaining/full balance due for the reservation on the morning of check-in, and we will provide you with a receipt at your check-in.
Guests assume responsibility to care for cottage, furnishings, and amenities. You will be charged for any damages, breakage, and loss —excluding normal wear and tear — on your final statement.

*Rental rates do not include tax, pet fees, cleaning fees, or special request items.

What if I have to modify or cancel my reservation?

Modifications and cancellations are allowed 2 weeks prior to the date of check-in. If canceled within the 2-week window, our policy states that you will be charged for at least one night’s stay and may or may not include other taxes and fees.

When and where do I check-in?

Guests will need to begin their vacation at the Sundog Vacation Rentals’ Check-in Office. Check-ins are welcome beginning at 3 p.m.; to request an earlier check-in time, please call 877-SUNDOG1. Directions to our check-in office and other information will be sent via email prior to check-in.

When and where do I check-out?

Check-out time is by 11 a.m. on your day of departure. Keys are to be left on the kitchen counter of your rental or at the check-in office.

All trash must be bagged and placed in the proper receptacle and all linens and towels should be placed in the bathroom. A $50 Fee will be charged if trash is not properly discarded in the receptacle. There will be a charge of $25 for any lost keys.

Can I get cell service on-premises?

Cell service is very limited in the mountains (Call 877-SUNDOG1 for more details). Phone limitations differ per each rental, some include unlimited long distance. You can ask your reservationist about your specific property. For guests staying in Bear Lake Reserve, a landline is available in the Greeters Cottage.

Do you have access to the internet?

Wireless internet is available at all rental properties. Wifi is also available at the Sundog Vacation Rental Check-in Office during normal business hours.

Are TV and DVD available?

Most properties have Satellite/Cable TV and DVD players. Ask your reservationist about your specific rental.

Can I bring my boat?

Please contact us before bringing your boat. While it is not always possible, we will do our best to accommodate you.

Do you have boats for rent?

If you are staying in a property on Bear Lake Reserve, you are permitted access to rent various boats and water sport items from the Marina at the Bear Lake Reserve Lake Club. Please call the Lake Club at (828) 293-7414 for more information on rental prices and reservation times.

How much is the processing fee?

The processing fee is approximately 5% of the total price of your rental rate, cleaning fee, and resort fee (if applicable) before the NC sales tax rate is applied.

Can I swim in the lake?

You are welcome to swim at your own risk, but no jumping from the dock. There is no lifeguard on duty.

Do you accommodate smoking?

All of our properties including homes in Bear Lake Reserve and Sundrops On Caney Fork are non-smoking facilities. If smoking occurs within a property, guests will receive a $250 fine, plus any additional costs for cleaning or damage.

How do I get to the Sundog Vacation Rentals Check-in Office?

The address of the Sundog Vacation Rentals Check-in Office is:

702 W. Main St.
Suite 200
Sylva, NC 28779

Other Questions?

Call Us at 877-SUNDOG1. Our office hours are:

Mon-Fri 9am-7pm
Sat-Sun 10am-6pm

Contact a Reservationist

Contact a Reservationist