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Vacation Rental Reservation Terms and Conditions

Please read the following carefully, all policies are strictly enforced.  It is yours and your guests' responsibility to become familiar with ALL Sundog Vacation Rental policies and procedures and to verify dates and other information upon confirmation.

Each rental cottage is individual owned. Each is furnished and equipped differently, which results in vacation experience unlike that found in a hotel.  If you have a specific requirements, please discuss them with your reservationist prior to signing your contract.  First and foremost, please be aware that once signed, your contract is a binding agreement
                                                                                                                                          

Please read the following carefully. All policies are strictly enforced and it is your responsibility to become familiar with all Sundog Vacation Rental policies and procedures.  It  is also your responsibility to verify dates and all other information upon confirmation.  If you are arriving after hours, it is your responsibility to notify Sundog Vacation Rentals so that we may provide you with the proper resources to access your rental.

Arrival Procedures:
Sundog Vacation Rentals Welcome Center is located at 83 Brendle Street Sylva, NC, 28779.  We will provide you with cottage keys and directions, refreshments, restroom facilities, and arrival/departure information.  Please do not rely on GPS navigation, as it is not always reliable in this area.  For your convenience, we have provided a direct link to Google Maps.  Please contact a reservationist to assist with directions if you have any questions.  Toll free at (877) 786 - 3641
Google Maps Link

Need to know:

  • Check-in is after 3:00 p.m. the day of arrival
  • Check-out is promptly at 11:00
  • Cancelation Policy - Refunds are only given if canceled more than 2 weeks prior to the arrival date.
  • Compensation is not given for late check-ins, early check-outs, acts of God, Mother Nature, acts of war, acts of government agencies, road maintenance, gas shortages or any maintenance issues that may arise during your stay regarding TV/internet/phone service or the facilities of the property.  Sundog is not responsible for any outages however we will do our best to resolve any issues within our means during your stay.
  • Cellular reception varies in the mountains but all cottages are equipped with TV/internet as well as local phone service with few exceptions - please speak with your reservationist on cottage particulars.
  • If you have maintenance issues during your stay please notify a Sundog employee immediately so that we may contact appropriate parties for repair.  Delay may occur, as most service providers are remote to our location.
  • If an issue cannot be resolved in a reasonable timeframe, and parties are distressed due to age or illness, we may move your party to another available cottage if possible.
  • We accept Visa, MasterCard,Discover, and Cash (exact change). Payments by check is acceptable bust must be mailed and arrive at our office at least 2 weeks prior to your arrival.
  • If you are arriving after the posted hours of Check-in you will be given late check-in procedures.We are not responsible for guests that do not inform us of late check-in needs.  Refunds will not be given for failure to notify a reservationist of late check-in and you are unable to get into your cottage.
  • Club Fees Apply For Bear Lake Reserve Properties depending on nights of stay and bedrooms in cottage.
Please read the rental agreement when you receive it, if you wish, you can go ahead and email the signed agreement to your reservationist.
 
Supplies and Toiletries
  • Bathroom supplies are provided for a weekend stay.  If your stay spans a longer frame of time you will need to bring extra.
  • The home also comes supplied with sheets and terry however we do not provide pool towels and prefer that the linens stay in the cottage.
  • Coffee is not provided; bing all grocery supplies to ensure your comfort.
  • Sundog does not provide propane or charcoal for grills.  They belong to the homeowners and can be refilled or swapped out at the closest gas station.
  • We rent to responsible adults over the age of 21 only.  All guests not meeting these criteria must be accompanied by a parent or legal guardian for the duration of the stay.  We ask that you please respect the following:?
  • All cottages are non-smoking and if evidences of abuse is found; a $250 fine plus the cost of any damages will apply.
  • No house parties. The occupancy of the unit will not exceed the maximum occupancy listed for each cottage.  Noise levels must not disturb the community the community.
  • If there are damages to a unit during your stay uou must report it immediately.  As the guest, you will be held accountable for said damages.
  • Failure to follow departure information provided by your reservationist will result in a fine no less than $50.
 


Hours of Operation:

All Year:
Mon- Fri 9am-7pm
Sat-Sun 10am-4pm

May-August:
Mon-Fri 9am-7pm
Sat-Sun 10am-5pm

 

CHECK-OUT PROCEDURES:

      Renter Must:

Remove all linens from the bed and collect all used towels and place them in the bathroom

Place any used dishes in dishwasher and start before leaving.

Please leave keys on Kitchen Counter in your cottage or in  the Drop Box at the front door of the Welcome Center

 

TRASH:  

  • All trash is to be bagged and placed in the proper receptacle prior to checkout.  Please do not leave loose trash in the trash receptacle.
  • Never leave trash outside.  It will attract wildlife.
A $50.00 fee will be added to your final balance if SUNDOG has to bag and remove your trash. 

 


LOST OR LEFT BEHIND ITEMS:

 

Sundog Vacation Rentals is not responsible for any lost or left behind items.  If you do leave something behind please let us know and we will do our best to locate that item for you.  Renters are responsible for the shipping costs of returning that item.

 


TERMINATION BY OWNER / SUBSTITUTIONS 

 

We strive to comply with all reservation requests for specific vacation properties. However, due to ownership changes, properties being removed from rental use, mechanical problems, or other unforeseen circumstances, we cannot absolutely guarantee a specific property. We reserve the right to change property unit assignment without liability should rental property become unavailable. Where comparable properties are not available, guests will have the option of selecting from available properties at the published rate or receiving a complete refund.
 

Sundog Vacation Rentals sincerely thanks you for your reservation.  
We Look forward to your arrival!